For Microsoft CSP Partners
Better IT for
your customers.
More recurring
revenue for you.
You sell them Microsoft 365.
Give them D.O.N.N.A. for the everyday IT.
For customers who buy your licenses and manage their own IT. A useful monthly service alongside the licenses they already buy.
D.O.N.N.A.ChatIllustrative examples · Sample details · Timing condensed.
Actions follow configured permissions and approvals.
Less chasing.
More getting done.
Customers request everyday IT help in Teams and get a clear response.
More than
a license renewal.
Give customers a reason to value your service throughout the month.
Another service.
Recurring revenue.
Add Self-Healing IT to the Microsoft 365 accounts you already have.
A CLEAR PLACE IN YOUR BUSINESS
For the customers
who run their own IT.
You may already manage IT for some customers. This offer is for the others: the businesses that buy Microsoft 365 from you, then handle the day-to-day themselves.
D.O.N.N.A. gives them a simpler way to get routine tasks done. Your team handles onboarding and support.
Works with Microsoft 365.
utilITise is a Microsoft AI Cloud Partner ↗
THE EVERYDAY WORK
Tell D.O.N.N.A.
Get on with the day.
- Password resets and access recovery
- Add, move or remove users
- Group membership, access and licenses
- Distribution list changes
- Mailbox-quota monitoring and alerts
- Answers from approved knowledge documents
Supported actions depend on the connected environment, configuration and approvals. Requests outside that scope need human support.
YOUR SIDE OF THE EXPERIENCE
Your customers.
One place to manage them.
Onboard customers, see their users and licenses, and follow IT issues across tenants. Your team stays involved.
Who is this for?+
Microsoft CSP resellers and MSPs with customers who buy Microsoft 365 licenses from them but manage their own IT. Offer D.O.N.N.A. as an additional recurring service.
What does the customer pay?+
The customer list price is $10 per user per month. Microsoft 365 licenses are separate. This is MSRP, not your cost as a partner.
What is our margin?+
Your margin depends on your agreed partner cost and selling price. Partner pricing and commitment terms are discussed directly with utilITise.
Who handles onboarding and support?+
Your team does. The multi-tenant dashboard gives you a view across your customers. Onboarding connects their Microsoft 365 environment and configures permissions and approvals.
Does every request become a support ticket?+
D.O.N.N.A. handles supported routine tasks within the configured permissions and approvals. If she cannot complete a request, it still needs human support.
Can anyone create users or change access?+
No. Those actions depend on the requester’s authorized access and the environment’s configuration and approvals. The examples above show possible interactions, not permission granted to every employee.
PARTNER INSIGHT
The AI opportunity starts with customers you already have.
Why self-managed Microsoft 365 accounts are a practical place to add Self-Healing IT—and another recurring service.
START WITH THE ACCOUNTS YOU ALREADY HAVE
Make their IT easier.
Make your service worth more.