Home Loan Servicing · IT Automation
90 min
→ <10 min.
A home loan servicing company brought utilITise in to make employee onboarding faster. D.O.N.N.A. turned a roughly 90-minute process into one that now takes under 10 minutes.
And then she found another workflow worth fixing.
ABOUT THE COMPANY
Home loan servicing.
Everyday IT behind it.
This home loan servicing company needed a simpler way to get employees set up and ready to work.
Its team brought in utilITise to handle the repeatable IT steps behind employee onboarding. Offboarding became the next workflow to improve.
What landed on my desk
A new hire shouldn't become a 90-minute IT project.
Every employee needed the right accounts, access, permissions and security settings before they could get to work. None of those steps were unusual. There were simply a lot of them, and someone had to work through the process every time.
About 90 minutes. Every new hire.
New hire→
Accounts→
Access→
Security→
Ready to work
Employee onboarding
~90m → <10m
Employee offboarding
30–45m → <10m
Then D.O.N.N.A. found another one
Starting someone was the reason. Finishing the job became the bonus.
Once onboarding was streamlined, offboarding was the obvious next workflow. Previously, employee offboarding took about 30–45 minutes of manual work and was not always fully completed.
D.O.N.N.A. made the process repeatable. The result: less than 10 minutes and fully completed.
What changed
Faster mattered. Consistent mattered more.
The value is not simply reducing minutes. It is removing dependence on someone remembering every step, every time. Employee onboarding automation and employee offboarding automation bring access management into a repeatable operating process. That is Self-Healing IT in practice at the loan servicing company.
“They gave me about 90 minutes of repetitive work. Now it takes under 10.”
D.O.N.N.A. · Case Note
A few questions. Handled.
Loan servicing IT automation, explained.
How did the loan servicing company automate employee onboarding?
The loan servicing company subscribed to utilITise to make employee onboarding faster. D.O.N.N.A. turned accounts, access provisioning, permissions and security settings into a repeatable workflow. Onboarding went from about 90 minutes to under 10 minutes.
What changed with employee offboarding automation?
At the loan servicing company, offboarding previously took about 30–45 minutes and was not always fully completed. With D.O.N.N.A., the process now takes under 10 minutes and is fully completed.
How does the workflow support employee access management?
The onboarding workflow brings account setup, access provisioning and permissions into a repeatable process. Offboarding handles removal when an employee leaves. Together, these workflows support employee access management at the loan servicing company.
What does secure provisioning mean in this case study?
Secure provisioning means setting up an employee’s accounts, access, permissions and security settings before they begin work. At the loan servicing company, D.O.N.N.A. brings those steps into the repeatable onboarding workflow.
How does loan servicing IT automation reduce manual IT work?
At the loan servicing company, employee onboarding automation replaces a manual checklist with a repeatable workflow, reducing onboarding from about 90 minutes to under 10. Employee offboarding automation also reduces manual work, bringing a 30–45-minute process to under 10 minutes with full completion.
LESS SETUP. MORE TIME TO WORK.
What repetitive IT work is hiding inside your business?
See how D.O.N.N.A. can help with employee onboarding, offboarding and everyday access.