Fewer help
desk tickets.
More work
getting done.
utilITise resolves everyday IT issues and takes repetitive support work off your team.
Self-Healing ITin action.Watch D.O.N.N.A. Work
Resolve routine IT issues.
Reduce the need for a help desk.
Automate repeatable tasks so your people can focus on the work that needs them.
Watch D.O.N.N.A. Work.
Choose a task. See how it works.
Watch demo ↗Locked out?
Get back to work.
See an employee approve a password reset on their phone, sign back in and leave a record in the activity log.
User lockout & password resets
Watch demo ↗Close a gap
in user data.
D.O.N.N.A. identifies a missing recovery email, asks the user for it and updates the directory after checking the response.
User data audit
Watch demo ↗Ask for a report.
See where IT stands.
Request a report in plain language. Review the summary in chat and download the detailed PDF.
On-demand IT reports
Watch demo ↗Your documents.
Useful answers.
Upload a handbook, policy or guide. Ask a question in Teams and get an answer that references the source.
Knowledge artifacts
Watch demo ↗See the setup.
Know what comes next.
Follow company setup, system connections, application assignments, security policies and notification settings.
Setting up utilITise
Watch demo ↗Firewall off?
Restore protection.
See how D.O.N.N.A. detects a Windows Firewall policy gap, corrects the setting and verifies the outcome.
Windows Firewall enforcementRoutine requests.
Another interruption.
Password resets, account setup and access changes need someone to act.
Routine work.
Handled and recorded.
Supported actions move forward, with approval where the task requires it.
What is
Self-Healing IT?
Self-Healing IT is an approach to managing technology that detects issues, takes corrective action and checks the result. It helps reduce the manual work involved in keeping systems healthy.
AI reasons.
Software executes.
- 01
Connect
Connect Microsoft 365 or Google Workspace.
- 02
Observe
Identify issues and changes that need attention.
- 03
Reason
Determine the appropriate response.
- 04
Execute
Carry out the approved action.
- 05
Verify
Check that the action achieved its intended result.
- 06
Report
Record what happened and the outcome.
Working in the background.
Ready when you ask.
Always On
Supported checks and fixes run in the background.
- Security policy enforcement
- Operating system patching
- Device health and disk usage
Tell D.O.N.N.A.
Ask for help through Slack or Microsoft Teams.
- Password resets
- New account setup
- Employee offboarding
Available actions depend on your connected platform and configuration.
Questions, answered.
Does utilITise replace my help desk or IT team?
utilITise can remove the need for manual support on supported, repeatable tasks. It augments an existing IT team by taking on routine work. Whether you still need a dedicated help desk depends on the support your business needs beyond those tasks.
Does utilITise work with Microsoft 365 and Google Workspace?
Yes. utilITise supports Microsoft 365 and Google Workspace. The available automations depend on your platform and configuration.
Can employees use D.O.N.N.A. in Slack?
Yes. D.O.N.N.A. is available in Slack, so employees can ask for IT help in a tool they already use.
How is Self-Healing IT different from monitoring?
Monitoring identifies what needs attention. Self-Healing IT adds corrective action and verification.
Does every task run automatically?
The level of automation depends on the task, connected systems and configured approvals.
Know where
your IT stands.
Start with your IT Health Score.
Get Your IT Health Score