SUPPORT
How can we help?
Most questions get resolved by DONNA in seconds. For everything else, our team is one message away.
FAQs
Common questions answered.
1What is Self-Healing IT?
Self-Healing IT is utilITise's core capability: the platform continuously monitors your environment, detects issues — from failed patches to access problems — and resolves them automatically, before your team even notices. No tickets, no waiting, no manual intervention.
2Which platform and operating systems does utilITise support?
utilITise supports Windows 10/11, macOS 12+, and major Linux distributions. It integrates with Microsoft 365, Google Workspace, Azure AD, Okta, Jamf, Intune, and many more.
3Is my data safe with DONNA?
Yes. utilITise follows a zero-trust design — it never stores your credentials or sensitive data. Every automation runs through secure, permission-scoped access within your own environment. We are SOC 2 Type II certified and GDPR compliant.
4How do I add or remove team members?
Go to Settings → Team in your dashboard. Admins can invite members by email, assign roles (Admin, Technician, View-only), and remove users instantly. Removed users lose access within 60 seconds.
5What happens if DONNA can't resolve an issue?
DONNA escalates automatically. You'll receive an alert with a full diagnostic report, and the ticket is routed to your assigned support engineer. For critical issues, you can always reach our team directly via email or by booking a call.
6How long does onboarding take?
Most customers are fully onboarded within one business day. Our guided setup wizard walks you through agent deployment, policy configuration, and your first integrations. We also offer a concierge onboarding call for teams of 25+.