How IT Works

Agentic AI To Eliminate Service Desk

IT Process Comparison

How Modern IT Works

Issue detected

The system continuously monitors your environment, detecting issues as they arise.

Your are notified

The system keeps you informed, not overwhelmed. You’re notified the moment it matters.

Issue resolved

Issue resolved automatically. Your environment stays stable and uninterrupted.

00:05:10
HOURS MINUTES SECONDS

Traditional IT Process

User Reports the Issue

Automatically detects and resolves user access, network, and system incidents.

Ticket Logging & Categorization

Classifies and prioritizes IT requests through intelligent automation.

Initial Assessment & Routing

Analyzes context and routes issues to the right workflow instantly.

Diagnosis & Investigation

Identifies root causes using AI-driven insights and real-time telemetry.

Approval & Change Requests

Streamlines policy enforcement and executes approved remediations safely.

Verification & Closure

Validates successful resolution, logs outcomes, and ensures compliance.

04:05:10
HOURS MINUTES SECONDS

Our Self Healing Agentic AI Engine

The 4-step automation and assurance loop
How It Works - utilITise
Real-time device health and compliance tracking
Proactive issue detection and anomaly alerts
Continuous policy drift monitoring

utilITise provides real-time device health and compliance tracking across your entire estate. Our system constantly runs continuous policy drift monitoring to deliver proactive issue detection and anomaly alerts the moment a system deviates from the desired state.

Autonomous issue resolution
AI-driven self-healing actions
Dynamic LLM Recovery

Autonomous Resolution is driven by intelligence, not static scripts. We achieve true autonomous issue resolution utilizing dynamic LLM-powered remediation. This results in AI-driven self-healing actions that are tailored, comprehensive, and eliminate manual intervention for complex problems.

Automated fix and policy rollout
AI-managed deployment pipeline
Zero-touch configuration updates

Zero-Touch Deployment ensures immediate consistency. Once the fix is designed, the system executes an automated fix and policy rollout instantly. We utilize an AI-managed deployment pipeline to guarantee zero-touch configuration updates across all devices, eliminating deployment errors.

Continuous
Assurance
Loop
Post-remediation
validation
→
Intelligent
compliance
verification
↓
Feedback-driven
assurance loop
←
Return to
monitoring
↑

Guaranteed Validation closes the loop with assurance. Every fix is followed by post-remediation validation and intelligent compliance verification. This uses a feedback-driven assurance loop to confirm the policy integrity is fully restored before returning to continuous monitoring.

Your IT
All In One Place

Real-time visibility into urgent problems needing immediate action.

Track all open tickets, trends, and response activity over time.

Automatically resolved incidents powered by our AI engine.

Snapshot of patch compliance across all devices in your environment.

Monitor all connected office locations in a single pane.

See active user accounts across your organization.

Monitor device health and patch status organization-wide.

Confirm when your systems were last fully backed up.

AI-powered issue detection and remediation in real time. "Set it and forget it" IT, fully autonomous.

Actionable insights to improve performance and reduce costs, review and approve with one click.

Actionable insights to improve performance and reduce costs, review and approve with one click.

FAQs

Find quick answers to help you get started with utilITise CRM effortlessly
How It Works - utilITise
utilITise is an agentless AI platform that transforms IT operations into a self-healing utility. It detects, diagnoses, and resolves service desk, access, Wi-Fi, and system issues automatically. Think of it as an intelligent layer that makes IT invisible because it just works.
Self-Healing IT means your systems fix themselves before anyone notices a problem. utilITise continuously monitors your Microsoft 365, network, and endpoint ecosystem. When an issue occurs a failed patch, a Wi-Fi drop, a password lockout the platform identifies the cause and executes the right fix autonomously, without tickets or wait time.
No. utilITise is fully agentless. It integrates directly with your existing Microsoft 365, Entra ID (Azure AD), Intune, and Defender environments eliminating the need for additional software or endpoint agents..
It can if you want it to. utilITise is built to autonomously handle the day-to-day IT workload from password resets and patching to compliance and endpoint remediation. For some organizations, that means a fully self-healing IT environment with no service desk needed. For others, it means augmenting existing teams taking over the repetitive, reactive tasks so people can focus on strategy, innovation, and experience.
Our multi-agent orchestration engine, D.O.N.N.A. (Dynamic Operations Network Navigation AI), continuously evaluates telemetry from connected systems. When an anomaly is detected, it compares it to known resolution patterns, executes a safe automation, validates the outcome, and logs the result for transparency.

Today utilITise integrates deeply with:

  • Microsoft 365 including Intune, Entra ID, Defender, Exchange, Teams and SharePoint
  • Cisco, Nutanix, Fortinet and Cohesity in development

More integrations are continually being added as the platform evolves.

utilITise follows a zero-trust design: it never stores user credentials or sensitive data. All automations operate through secure, permission-scoped API access within your own Microsoft tenant. We comply with enterprise-grade security standards and maintain strict audit trails for every action taken by the platform.
Every automated action is visible, reversible, and auditable. Admins can review activity logs in the utilITise dashboard and adjust automation policies or require approval flows for specific categories (for example, access or network changes).

Self-Healing User focuses on resolving common user-level issues such as:

  • Password and MFA recovery
  • Account onboarding and offboarding
  • Device or profile offline status
  • Patch failures and compliance drifts
  • Teams and Outlook sync issues

Additional modules Connectivity, Security, and Data Protection are in development and will extend automation across networks, endpoints, and cloud protection.

Setup typically takes under an hour. Once you connect your Microsoft 365 tenant, utilITise begins mapping your environment and can start resolving issues automatically within the same day.
Yes. utilITise is designed to enhance Microsoft 365 Business Premium environments or E3, leveraging Intune, Defender, and Entra ID for secure orchestration. However, we’re developing additional connectors for organizations using other management platforms.
utilITise is priced at $30 per user per month, covering up to three devices per user. To join the Self-Healing User beta, there’s a fully refundable $100 deposit that secures your early access. During this phase, all onboarding fees are waived, giving you a seamless start into self-healing IT.

Organizations using utilITise report measurable gains:

  • 40% reduction in manual IT workload
  • 10× faster issue resolution
  • 99% uptime for critical systems

And the savings go even further. Implementing utilITise is, on average, 75% more cost effective than hiring an in-house IT resource to perform the same tasks.

Beyond numbers, the real benefit is peace of mind your IT simply runs quietly and efficiently in the background.